JOB VACANCY:CUSTOMER SERVICE TEAM LEADER. APPLY HERE NOW

The Customer Service Team Leader will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. He/ She will be over viewing and organizing the work of the Customer Service Executives according to operational standards and requirements.
Responsibilities positions
§  Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
§  Receive customer queries and ensure these are resolved in a timely manner
§  Gather and document information about the customer and the product.
§  Reporting
§  Issues weekly reports on CC performance
§  Reports on edge cases technical issues or difficult client
§  Makes receive calls and takes over edge cases with complex resolution
§  Responsible and accountable for approval of payment related activities (reversals, manual payments, refunds)
§  Acts as point of contact for the Call Centre communications with Greenlight staff
§  Be in charge of running and managing the call center daily
§  Set targets for all other call center agents to meet up with
§  Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
§  Responsible for suggesting methods to improve area operations, efficiency and service
§  Provides statistical and performance feedback and reporting on a regular
§  Ensures employees have appropriate training and other resources to perform their jobs.
§  Works as a member/leader of special or ongoing projects that are important to area/process improvement.
§  Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
§  Perform any other duties that may be assigned.
The ideal Customer Service Team Leader has:
§  Diploma/Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
§  2/3 years’ relevant work experience in a similar role
§  Excellent interpersonal skills
§  Strong communication skills with fluency in both written and spoken English and Swahili
§  Clear thinking/problem solving ability excellent leadership skills and abilities
§  Ability to devise effective motivational techniques to improve the performance of their team mates
§  Strong mentorship skills and able to tutor team members
§  Ability to set goals for team members
§  Ability to handle multiple tasks at the same time without errors and mistakes.
Click here to apply for ajob

Comments

Post a Comment

Popular posts from this blog

POEM LIKE OTHER LITERARY GENRES HAVE THE MESSAGE TO CONVEY AND USE LITERARY DEVICES TO BRING ABOUT THE MESSAGE. DISCUSS THE TRUTH OF THE STATEMENT BY USING FOR POEMS

Qn 1 . Poems like other literary genres have the message to convey and use literary devices to bring about the message. Discuss the truth of the statement by using four poems ANSWER     Poems refer to the piece of poetry or is an arrangement of words containing meaning and musically. Message refers to what have leant literary works. And literary devices refers to specific aspects of literature, in the sense of its universal function as an art form which expresses ideas through language which we can recognize, identify, interpret and or analyze.        It is true that “Poems like other literary genres have the message to convey and use literary devices to bring about the message ”. The statement is proved by using the poems of SUNRISE written by” Jwani Mwaikusa”, TWO DOGS  AT THE GATE written by “ Jwani Mwaikusa”, THE DYING CHILD written by “ Freeman Peter Lwamba” and POOR WOMAN written by “ Jwani Mwaikusa”    ...
Read more

EXPLAIN THE IMPORTANT ITEMS TO BE CONSIDERED IN THE CRITICISM OF A POEM

Qn 2. Explain the important items to be considered in the criticism of a poem . The poem is a metrical composition characterized by strong imagination, emotion, significant and appropriate language.  The following are the items to be considered in criticism of the poem:  In the criticism of any literary work, we have to consider two elements that are conten t and form . Under these elements, we have to analyze the sub elements of both elements. In the content , we have to analyze the following items, those are; message and themes and in form , we have to analyze the following items, these are; th e type a poem, the structure (form) of a poem, the language used or diction, the type of poetry, the tone of the poet, the mood of the persona and the relevance of a poem .          Starting with conten t, under this content, we have to criticize the following items;        Theme refers to central idea i...
Read more

FORM ONE TERMINAL EXAM (CIVICS)

Image
TANZANIA SECONDARY SCHOOL FORM ONE TERMINAL EXAMINATION CIVICS  I:30 HOUR                                                                                                     JUNE, 2016 SECTION A 1. Choose the correct answer and write its items in the space provided (i)                  the people of a particular country or state are (a)     custom (b)    country (c)     cit...
Read more